Select The Subject You Need Help With

• What are the minimum requirements for The Sims?

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• Why did my Sim suddenly start twitching and then melt into ashes?
• Why does my Sim never get out of bed? Is she in a coma?
• Why is my Sim walking around naked?
• One of my Sims is permanently censored - even when fully clothed! How do I correct this?
• I always go to work, but I'm not getting promoted. What's going on?
• I can't understand my Sims, are they speaking English?
• Why are my Sims getting trapped between objects?
• Sims won't use the correct seats or surfaces. How do I correct this?
• How can I upload my Sims to the Exchange?
• My Sims are coughing and sneezing a lot. How can I cure them?
• The repairman keeps showing up -- even when I didn’t call him -- not fixing anything, then leaving! Sometimes, he won’t even leave! What is his problem?

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• The game crashes in "SIM.ICD". What can I do about it?
• I got an error message: "Fatal Error! Game cannot be started because: DirectX 7, or Service Pack 3 for NT 4, is required. It could not be located." What now?
• My game crashes every time I enter this one house. What do I do?
• The game crashes and dumps me out to my desktop. What can I do?
• I get an error message: "Invalid page fault in module unknown" or "Invalid page fault in module Sims.exe." What now?
• What do I do if my computer locks up on the loading screen or in the game?
• The game locks up with repeating sound. Now what?
• The game locks up, freezes or crashes while playing the game. Is there a way to prevent this?
• I got an error message: "Invalid page fault in module iviaudio.ax." What now?
• The game freezes during the opening video or the video is distorted and choppy. How do I avoid this?

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• How do I keep the repairman from getting killed?
• My Sim called a neighbor, and he/she told my Sim to come over and visit. How do I do that?
• After waking up or returning from work, the game remains in Ultra Speed and too much time passes before I can control my Sims. Is there a quick way to control game speed?
• Can I change the names of the radio stations?
• How can I save more than one game?
• How do I change the music played over the different radio stations?
• How do I delete household structures (walls, pools, etc.)?
• How do I reset the tutorial house to its original state?
• How do I restore the neighborhood to its original state?
• Something has caught fire in my house, so why can't I call the fire department?

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• General -Downloading and trading families, cooking, pink flamingos, and more.
• Time Management
• Making Big Bucks
• Social Motives
• Jobs And Careers

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• I click on a house but the game leaves the neighborhood on the screen and only updates some of it with the contents of the house. What's going on?
• I get as far as the neighborhood, but then the graphics start looking very odd or the mouse pointer starts to flicker. How do I fix this?
• I'm seeing distorted graphics while playing the game. How do I fix this?
• It takes a really long time to save the game. Is this normal?
• How can I improve the game's performance? It runs slow or choppy.

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• How come I can't move or delete desks and tables sometimes? No one's using it, but it still says it's "in use."
• My Sim has a night job. How can I take a night off without getting fired?
• Sometimes, after a burglary, I can't move or sell my table. What causes this? How can I avoid or fix it?
• When I delete a picture from my photo album, the description of the previous photo disappears. How can I prevent this?
• Why do the "Talk" topics change every time I save?
• Why does my Sim get no comfort from sitting in a recliner?
• Why does my Sim's carpool fail to arrive sometimes?
• How can I remove a snack from the floor? My Sims can't clean it up and I can't move it.
• Why does it say my staircase is "in use" even though nobody's on it?
• Some neighbors seem to be "stuck" on my property. I can’t talk to them or anything. What do I do?

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• How can I get the game to show thumbnails for my custom wallpaper?
• How can I get my MP3 files to play on the stereo?

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• I uninstalled my game, and when I try to reinstall it, it tells me that I have to uninstall the game first! What is happening?
• I put the CD in the drive, but it just says "Autoplay" in my taskbar and I get a small white square for a window. How can I install the game?
• My computer locks up, freezes or crashes during installation. How can I fix this?
• The game locks up, freezes or crashes while installing or starting the game. How do I prevent this?

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• I tried to register electronically and my browser said the page couldn't be found. What can I do about this?
• I've registered on the site, but it won't let me in to the downloads area. How come?

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• What are My SimPages and how do I use them?

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• Can I import a family from another country?
• I imported some new skins, walls, floors, objects or families. The game said it couldn't find them. What's going on?
• I used custom floors and walls in one of my houses. When I look at the house, some of the custom floors and walls have changed to one of the original Maxis walls or floors. Why? What do I do?
• How do I use Facelift?
• What is SimShow and what does that do?
• What is FaceLift and what does that do?
• What is HomeCrafter and what does it do?
• Some characters in my family's name [ : ; / \ @ ! # % ( ) . : ,] don't come out right when I upload them on the Exchange. What should I do?
• I downloaded a family from the Exchange, and now my game crashes as soon as it starts up. What went wrong? What do I do?

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• I uninstalled my game, and when I try to reinstall it, it tells me that I have to uninstall the game first! What is happening?
• I installed LL, but it looks like the same old The Sims. Why? What do I do?
• I've already installed the game. Why does the menu still say install?
• The installer for Living Large quit in the middle. What do I do?
• I installed LL, and now whenever I try to play, it keeps asking for the CD. Why won't it accept my Livin' Large CD?

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• The game crashes when creating a family or clicking on a certain house. What can I do?
• I heard that some CD-ROM drives will not work with the game. Is this true?
• I installed The Sims Livin' Large with no trouble -- but the game crashes right after the loading screens! What do I do?

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• How do I create more neighborhoods?
• Why is Servo just standing around changing from his maid hat to his repair man hat?
• How do I get the Tragic Clown in the house?
• How do I use the voodoo doll?
• How many times can I use the genie lamp?
• How do I make the gnomes explode?
• What types of Potions that I can make when using the chemistry set?
• My Sim turned into a monster after drinking the purple potion, how do I get control over him/her?
• What happens when I plea with Death?
• My Sim became a zombie and now he/she has a green skin tone. Is there any way to get his/her skin back to the "normal" skin tone?
• I know that Servo can clean my Sim's house, but what else can Servo do?

• Having trouble installing House Party?
• I uninstalled my game, and when I try to reinstall it, it tells me that I have to uninstall the game first! What is happening?

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• Get familiar with the new registration system and contact our tech support department if you need help.
• Upgrading your Account from Site Registration to Product Registration.
• How to activate your account and what to do if you don't receive your account activation email.
• When I try to register or upgrade my account I get the message 'Your serial number XXXXXXXX... is invalid or is already in use.'

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• Is Hot Date Compatible with Windows XP?
• Hot Date gameplay FAQ
• Hot Date crashes when I try to install it
• I uninstalled my game, and when I try to reinstall it, it tells me that I have to uninstall the game first! What is happening?
• My game crashes after I import a lot and exit the game, how do I fix this?
• I can't call a cab or invite someone to go downtown! My phones don't work!
• How Come I have no bathrooms downtown?
• How come my user-made skins don't work downtown?
• My Sim used to have their own Clothes, Swimsuit, PJs, and Formalwear, now they are only using the default skins
• My Sims's hunger motive does not imporve when he or she rents a picnic basket

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• Vacation Gameplay FAQ

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• Unleashed Gameplay FAQ

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• Troubleshooting crashes

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